Privacy and Security Statement
At Data2-U, Inc., we respect every individual's right to privacy. Our relationship
with you is our most valuable asset and is the very basis of our name and
reputation. We understand the importance you place on the privacy and security
of information that identifies you or your account information. We refer
to and treat this information as "personal information." We extend
the following pledge to you.
The Data2-U Privacy Pledge & Notification
1. We do not sell your information to anyone.
2. We will only share information with others as stated in this pledge, unless
we give you additional notice or ask for your permission.
do reserve the right to disclose or report your information
in limited circumstances where we believe in good faith that
disclosure is required under law, to cooperate with regulators
or law enforcement authorities, to perform necessary credit
checks or collect or report debts owed to us, or to protect
our right of property.
Whenever we collect information from you, we will reference
this pledge and notification or otherwise explain to you how
we intend to use that information.
use information in ways that are compatible with the purposes
for which we originally requested it. For example, we will
use the information you give us to process your requests and
transactions or to provide you with additional information
about products and services. To do so, we may share information
with an agent or affiliate.
limit the collection and use of information to what is necessary
to administer our business and to deliver superior service
to you. This may include advising you about our products or
services, those of our affiliates, and other opportunities
that we believe may interest you. To serve you better, we may
combine information you give us on the Web or through other
We will protect the confidentiality of any information you
share with us.
we share information with an agent or affiliate, we protect
that information with a strict confidentiality agreement. Companies
that we hire to provide support services or act as our agent
must conform to our privacy standards.
corporate policies require that employees with access to confidential
customer information may not use or disclose the information
except for business use. All employees are required to safeguard
such information, as specified in their confidentiality agreements
We continue to evaluate our efforts to protect information
and make every effort to keep your information accurate and
up to date.
you identify any error in your information or need to make
a change to that information, please contact us and we will
promptly update our records.
you have any questions or concerns, please contact us by e-mail
at firstname.lastname@example.org or
call us at 1-630-203-1608.
Data2-U Members Only Center
The Members Only Center is the area of our Web Site available
only to account holders. The Members Only Center provides a private
and secure Web environment to access account information and view
data. Logging-in to the Members Only Center requires both a personal
user ID assigned by your Company Administrator and a password individually
selected by each user.
Browsers and Internet Security
Any time you enter our Members Only Center (such as with an
account number or password), we encrypt it using Secure Socket
Layer (SSL) technology. SSL protects information as it crosses
the Internet. To support this technology, you need an SSL-capable
browser. These browsers will activate SSL automatically whenever
you sign on to your Data2- u account. Firewall protection is provided
for those customers who have Data2-U link directly into their private
network or ERP.
Connectivity: We utilize connections to multiple backbones
to ensure that data reaches the end-user in the fastest, most efficient
manner possible. We also have peering agreements with local ISPs
to allow fast delivery of packets when possible.
BGP4 Routing: Data2-U runs the Border Gate Protocol (BGP4)
for best case routing. Our entirely switched, Cisco powered network
employs Cisco GSR 12000 class routers running HSRP (N+1 hot failover)
to ensure that data can be routed even in the event of a router
failure. The BGP4 protocol is a standard that allows for the
routing of packets of information sent out from the server network.
packet of information is evaluated and sent over the best route
possible. Because of our redundant network architecture, packets
may be sent via alternative routes even if they are being delivered
to the same end user. Should one of our providers fail, packets
leaving our network are automatically redirected through another
route via a different provider.
Our Managed Hosting provides the world-class
infrastructure necessary to maintain your dedicated
Web servers 24x7. Our data
centers have been engineered to avoid any single point of failure
in our connectivity, power, or HVAC. And because our data centers
are not open to the public, you can rest assured that only a
handful of highly trained, level-three technicians
will be allowed within
close physical proximity of the server.
Physical Security: The data center is physically isolated
from everyone but level three technicians. Public access is strictly
forbidden. Access to the floor the data center is restricted
to those holding passcards. Furthermore, access to the data center
itself is restricted by Biometric hand scanners.
Conditioned Power: Power
systems in our data center are designed to run uninterrupted
even in the unlikely event of a total
power outage. All servers are fed with conditioned UPS (Uninterruptable
Power Supply) power that will run for 80 minutes if utility power
fails. The UPS power subsystem is N+1 redundant with instantaneous
failover in case the primary UPS fails. In the event of an extended
power outage, an on-site diesel generator can run indefinitely.
The generator is regularly tested to ensure that it will continue
to function in the event of an emergency.
A Precision Environment: Our
data center is meticulously tidy. All air is circulated and filtered
every two minutes to remove
dust and contaminants. The data center's HVAC (Heating Ventilation
Air Conditioning) system is N+1 redundant to ensure that even
in the event of an entire HVAC system failure, there is a duplicate
system on standby to take over. An advanced fire-suppression
is in place to prevent any fire from spreading - in the unlikely
event that one could start. All cables to servers and routing
equipment are securely tied down, and cable racks suspended from
provide dual routes for all cables. In the event that all cables
on a cable rack are cut or burned, packets of data will automatically
be routed to a second set of cables on the other side of the
Data2-U understands the importance of server
availability to our customers. We have developed
the following levels of service
to ensure maximum performance and uptime.
Network Quality: Our network is officially a "Cisco
Powered Network" meaning we use only Cisco Systems Network
gear. Redundant network components are used to ensure uptime
and eliminate any single point of failure. The network is multi-homed
through multiple redundant high-speed connections providing
fast, reliable connectivity.
Network Uptime: The
network will be available 99.9% of the time in a given month
(40 minutes downtime per month), excluding
scheduled maintenance. Network uptime includes functioning
network infrastructure including routers, switches and cabling
and does not include downtime as a result a cellular, telephone,
or Rtu failure.
Data Back-up: Our
servers are configured with tape drivers and backed up daily.
Tape rotations are performed
tapes stored in an off-site, fire-safe, secured facility.
operate with dual hard drive in a mirrored configuration (RAID
1). Raid Level 1 means that one drive
mirrors the other. In the event that one of the drives
fails, the other
will immediately continue to serve data. An additional
feature of Raid is that, if one drive is overtaxed, the
requests will be handled by the second drive. Our Data2-u
monitored 24-7 with trained on-site technicians. In the
unlikely event of
hardware failure, replacement will begin immediately
upon identification of the hardware failure.
Your Password and Other Security Issues
Your Data2-U user name and password is
your private entry key into your account. Your
company Administrator will assign your
user name, your will assign your password. You should
share them with anyone and you should change your password
The Administrator can change your user name at any time
and you can change your password any time you like
our Members Only Center.
Our password requirements, which facilitate online account
security, are as follows:
Your password must be 4-10 characters long. It also must:
both letters AND numbers.
at least one number BETWEEN the first and last character.
no symbols (!, %, #, etc.)
forget your password, contact your Company Administrator.
After you've finished accessing your Data2-U account, don't
forget to log off. This prevents someone else from accessing your
account if you leave your computer and your session hasn't "timed
out," or automatically shut down.
Security Risk of Using Non-Approved Automated Software Applications
For security reasons and to guard the safety of your data,
access to this site is limited to Data2-U capable browsers like
Netscape Navigator 4.06 or higher or Microsoft's Internet Explorer
4.01 or higher. Under no circumstances should you use any software,
program, application, or any other device to access or log-in to
the Data2-U Web site, or to automate the process of obtaining,
downloading, transferring, or transmitting any content to or from
Data2-Us computer systems, Web site, or proprietary software.
Account Registration Data
Potential customers applying online at Data2-U.com for Data2-U
information or to participate in the guided tour have the ability
to opt out of the application process before completing it. However,
we may use the information gathered on the application form during
this process to send you further information about Data2-U services
and products we believe may be of interest to you.
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